AI agents are turning Salesforce and SAP into rivals
Artificial intelligence is blurring the distinction between front office and back office
ENTERPRISE SOFTWARE is an unlikely source of hubbub. Bringing up CRM or ERP in conversation has usually been a reliable way to be left alone. But not these days, especially if you are chatting to a tech investor. Mention the acronyms—for customer-relationship management, which automates front-office tasks like dealing with clients, and enterprise resource planning, which does the same for back-office processes such as managing a firm’s finances or supply chains—and you will set pulses racing.
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This article appeared in the Business section of the print edition under the headline “Back to front”
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